Privacy Policy
Effective Date: 6/1/2025
Provider: Carolinas Depression Clinic Pllc
Address: 723 West Innes Street Salisbury, NC 28144
Contact: (704) 603-4335| support@carolinasdepressionclinic.org | www.carolinasdepressionclinic.org
1. Introduction
At Carolinas Depression Clinic, we are committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy explains how we collect, use, and protect information when you use our website and engage with our services related to mental health, substance use, and developmental disability care.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
When you contact us through forms, register for services, or schedule appointments, we may collect:
- Name
- Email address
- Phone number
- Address
- Date of birth
- Insurance or billing information
B. Protected Health Information (PHI)
If you use our services, we collect PHI as defined under the Health Insurance Portability and Accountability Act (HIPAA), which includes:
- Medical history
- Treatment records
- Diagnoses
- Substance use history
- Service utilization
C. Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Cookies and tracking data
3. How We Use Your Information
Your information is used in the following ways:
- To provide clinical care and support
- To contact you regarding appointments or services
- To improve our website and services
- To comply with legal and regulatory obligations
- For billing and administrative purposes
We will not sell, rent, or trade your information for marketing purposes.
4. Disclosure of Information
We may share your information in limited circumstances:
- With your written consent
- To healthcare providers involved in your treatment
- To insurance companies for payment purposes
- As required by law, such as court orders or mandatory reporting
- To protect your safety or the safety of others, in cases of emergency or suspected abuse
All disclosures will comply with HIPAA and applicable state laws (e.g., 42 CFR Part 2 for substance use treatment records).
5. Contact Information
6. Your Rights Under HIPAA
You have the right to:
- Access your medical records
- Request corrections to your records
- Request limits on how your information is used or shared
- Request confidential communication
- Receive a list of disclosures
- File a complaint without retaliation
Please contact our Privacy Officer at support@carolinasdepressionclinic.org to exercise your rights.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
- Secure server environments
- Encrypted data transmission (HTTPS)
- Role-based access control
- Regular security audits
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Use of Cookies and Tracking Technologies
We may use cookies and similar technologies for:
- Analytics and performance monitoring
- Website optimization
- User experience improvement
You may disable cookies through your browser settings.
9. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 13 without parental consent. If you believe we have unintentionally collected such information, please contact us.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. Continued use of our website indicates your agreement to the updated policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Privacy Officer
Stevie Wideman
723 West Innes Street Salisbury, NC
Email: support@carolinasdepressionclinic.org
Phone: (704) 603-4335
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.